Background check finds wrong man

OMAHA, Neb. (WOWT) -- Anyone looking for a job these days will likely have to undergo a background check. An Omaha man applying as a driver for Uber expected to pass with flying colors, instead he was red flagged in a case of mistaken identity.

Ryan Rush believes the background check a California company ran on him was rushed.

"I was angry about it but more that it was an obvious error," Rush said. "It’s not me."

The background check sent to Ryan H. Rush by Checkr showed three drunk driving convictions, jail time, license suspended and a $4,700 fine. He said they got the wrong Ryan Rush.

"They had my license number, so this guy had three DUI convictions, he had his license suspended. If they looked at mine they see mine has never been suspended, plus I've never been arrested," Rush said.

Six On Your Side checked that out through a leading background check company based in Omaha. One Source has 35 background checkers; they'll get into your criminal history and if it all turns up green, that means you've had no contact with law enforcement or the courts.

There is nothing but flying colors for Ryan Hower Rush of Omaha, but a Ryan Harvey Rush in South Carolina has those convictions listed by Checkr of California. One Source’s Nick Jasa said a mistake like this can give all background checkers a bad reputation.

"That's really bad, that gives background check companies a bad name. It’s attention to detail that makes it good," said Jasa.

Ryan in Omaha emailed Checkr to check his background again. More than two weeks later he finally heard from a company representative who said that had revised the information.

"They made the mistake and get it cleared up, but what if there's another company that would get the same thing?” said Rush.

Rush told WOWT 6 News he hopes only thorough checkers are in the forefront of running his background. An Uber spokesperson sent the following response to Six On You Side:

“The purpose of running background checks is to identify offenses and other information that may disqualify potential driver-partners from using our platform. We’ve reached out to our third party background check provider regarding this individual’s experience and have learned that the matter has been resolved.”

The background check company called Checkr said that due to privacy issues they can't respond to what happened in this case. They said the company complies with the Fair Credit Reporting Act and Reinvestigates Claims of Inaccuracy.

The full statement reads as follows:

Thank you for contacting Checkr. Due to privacy issues we cannot discuss individual consumer background checks with the media.
However, we can address some of your questions regarding the processes we follow under the Federal Fair Credit Reporting Act.

Court records are public and are accessed in each jurisdiction where records are housed. While it is infrequent, there can be errors in the court records that have to be resolved. This is a component of the reinvestigation process as directed under the Fair Credit Reporting Act for Consumer Reporting Agencies. Checkr complies with the Fair Credit Reporting act and the requirements to reinvestigate any claims of inaccuracy.

The reinvestigation process does not always result in a corrected report. Sometimes, disputes are frivolous, however we take each dispute seriously and reinvestigate each case entirely.

Checkr does not make any decisions as to whether end-users of our consumer reports engage with their applicants. Those decisions are often dictated by statute, regulation or end-user company policy.

I hope this clarifies the situation for you. Let me know if you have further questions,

Best,

The Checkr Team