Widow troubled by CenturyLink bill

Published: Dec. 11, 2017 at 5:20 PM CST
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A Metro area widow said she was only trying to be honest but that led to a chain of events that’s left her with an unexpectedly high and confusing CenturyLink bill.

Married 63 years, Hugh McManus had all the bills in his name and when he died his wife Leota called CenturyLink to let them know. McManus said, “I said 'so you need to change it to my name but leave it like it was.'”

Leota discovered that CenturyLink gave her a new account, raised her monthly charges and didn’t even spell her first name correctly.

Leota became "Kyota" and a $188 monthly bill grew to $269.

"I just want to get a normal bill that I can pay in what we were charged before. I just need to have it down where I can afford to keep it,” she said.

Leota did get refunds for the account and the account she didn’t want closed, but the checks are in her dead husband's name.

“He’s gone. Why are you sending him a refund and sending him a letter addressed to 'Hi, Hugh McManus?'"

But she’s getting a shut off threat in her name for a bill she didn’t expect and refuses to pay with that higher monthly rate.

Leota McManus said, “That’s what I get for being honest.”

Six on your side contacted CenturyLink last week and a company spokesperson says the billing questions are being addressed. CenturyLink sent 6 News the following statement:

"CenturyLink values our customers and strives to provide the best possible experience and customer service at all times. Our teams are researching the customer’s account and will work with her directly on a resolution."