Pest control sale becomes more bothersome than the bugs

Published: Aug. 6, 2018 at 8:53 PM CDT
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A pest control offer sounded good to one West Omaha couple, but questions about what they signed up for didn't go away.

A door-to-door salesman offered Dawn Prescott pest control for about $50.

“We do this one time fee to do around the perimeter of your house, and my husband said go ahead and do it," Prescott said.

A month later, Rise Pest Control withdrew another $105 out of the Prescotts' debit account, so she called the company.

"And you never said contract and never showed a contract anything and when you guys debited my account yesterday we were shocked," Prescott said to the company.

Rise Pest Control of Utah claimed Prescott's husband signed a contract on the peddler's iPad for a one year, five treatment plan.

“He swiped our card and sign to authorize this transaction. Well if it was a contract he didn’t show us a contract," Prescott said.

Rise Pest Control lists an Omaha office. It was locked in the middle of the work day, but the landlord said a Pest Control company rented the unit about a month ago.

However, the city doesn't have the address or company name in the records for peddler's permits required to solicit in the Prescotts' neighborhood.

"Shouldn't be going door-to-door because he's operating outside what our requirements are for our peddlers," said Stu Craven, who takes care of city permits.

Rise Pest Control said an independent contractor sold the service to the Prescotts.

“So you don’t know if you have to have a peddlers license or not?” Prescott asked the sales representative.

That sales representative is responsible for the peddler's permit.

“Trust, but verify. Call the Better Business Bureau and allow us to tell you what we know about that company and we can get the supporting information verified," said Jim Hegerty with the BBB.

Prescott said if any peddler knocks on her door again, she'll spray them with questions.

“I don’t want anyone else to go through what we went through its not fair," Prescott said.

In a statement to Six on Your Side, Rise Pest Control said that despite the contract, the company elected to refund the charge.

Rise said it offered the customer an apology for any miscommunication.