Boys Town National Hotline: on call for the community

Published: Oct. 4, 2018 at 8:21 PM CDT
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Tonight the tenth annual Boys Town National Hotline Fundraiser collected donations to support their cause. People taking the calls say that the decision to dial the number can be life changing.

Calls to the Boys Town National Hotline are on the rise. Increasing every year since at least 2012.

”The support that we get is literally life saving.” says training supervisor Diana Schmidt.

No matter what kind of crisis, having someone to talk it through with could make all the difference. Staff here are specially trained to de-escelate problems, helping people make better decisions when emotions may cloud their judgement.

Schmidt explains, "If they can get themselves to just reach out to call us text or chat, then we can really talk them through it and there’s just a magical thing that happens you are honest about what’s going on.”

Making that magic is exactly the mission here. Last year alone more than 150 thousand phone calls came in. Counselors also responded to 30-thousand emails, texts and webchats.

Celebrity suicides and current events can cause a wave of calls.

”When Kate Spade died by suicide and then Anthony Bourdain...that call volume, they were record numbers.” says Schmidt.

Even when calls flood in, the work is all worth it for the counselors on the other end of the line.

”You know you’re making a difference. It’s a small difference in an individual’s life but it really has a ripple effect throughout their family and I believe that’s what Boys Town sees in the hotline is that it makes a stronger family, it makes a stronger individual and it absolutely makes a stronger community.” says Schmidt.

the number for the hotline is 1-800-448-3000 and is staffed 24 hours a day, 365 days a year. If you would like to donate to the hotline, you can follow visit their website


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