Sprint fined $50,000 for overcharging Omaha customers

Updated: Jun. 8, 2021 at 11:47 AM CDT
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OMAHA, Neb. (WOWT) - The Nebraska Public Service Commission fined Sprint $50,000 for overcharging Omaha customers, closing its 2019 complaint against the telecommunications company, according to a news release Tuesday.

Crystal Rhoades, District 2 commissioner, said in the release Sprint “admitted that for a six-year period it overcharged every customer on every line in the city limits of Omaha to the tune of $300,000. The commission “is sending a message that carriers need to be more responsible to the consumers and that such blatant errors will not be tolerated.”

In March 2019, the commission filed a formal complaint with the state, alleging Sprint violated Nebraska law when it added an “Enhanced Wireless 911 Surcharge” of 50 cents per telephone number for 77,421 customers in Omaha. The commission had set the surcharge at 45 cents every year since 2012. According to the complaint, Sprint also mislabeled its surcharge as “Omaha City Tax” instead of “Enhanced Wireless 911 Surcharge.”

The overcharge equaled $296,414.15, the commission said. Sprint, which merged with T-Mobil in April 2020, issued credits to current customers and sending refund checks to former ones, the release stated.

“I would urge former customers of Sprint who feel they may have been affected by the overcharge to contact (Sprint),” Rhoades said.

Order 911.033.26. which dismissed the complaint, can be found on the commission’s website.

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