Twenty-year-old David Mitchell owns his own video game repair shop just north of 120th and Center.
Friday night wasn't great for business.
"He got mad, pushed me, swung at me, I dodged a punch, and I hit him," recounts Mitchell.
He's describing an encounter he had with an unhappy customer.
"And then we squared off because he was attempting to swing at me again," Mitchell continues.
Mitchell says and employee at the nearby Viking Tattoo purchased a refurbished Xbox.
The man brought it back, demanding a refund.
Mitchell says when he explained a different company would have to handle a refund, the man got physical.
At the plaza, the game shop is just a few doors down from Viking Tattoo. Those being so close together makes for a tense atmosphere, but the tattoo shop's owner says the issue is just between his employee and Mitchell.
It didn't stop with just the first encounter either. Mitchell says the tattoo shop employee came back with three other people.
Mitchell called the police.
"Then those two came up to me and started punching me. So by the time we get back here, we're still wrestling, they push me into the wall, I crack the wall. I fall over the Guitar Hero guitars, they're sitting here wailing at me, and I'm trying to swing back trying to protect my face," Mitchell says.
When Mitchell grabbed his gun under the counter, the four men ran off.
Police did arrive but say there's too little evidence to cite anyone involved for a crime.
"It kind of makes me sad because now I have to be in the same plaza with these people, and fear, because you never know what they're going to do," Mitchell says.
While it says it can't take action, the Omaha Police Department is encouraging both parties to go to the courthouse and apply for misdemeanor warrants.
Mitchell, the game repair shop owner, is expecting between $1,300 to $1,500 in damages.
Others from the tattoo shop involved in the incident declined to comment.