A speedy state income tax refund promised an Omaha woman didn't come so fast. A new phone app filing program had glitches, but both the tax preparer and state tax commissioner said the issues are being worked out.
Regina McColly paid about $25.00 for Turbo Tax filing on her iphone. After waiting more than two weeks for her state refund of $773, she was told by both Intuit and State Revenue officials that there was a software issue. Nebraska Tax Commisisoner Doug Ewald told Fact Finders, "We believe the problem was isolated to about seven thousand returns." But Ewald said Intuit and Turbo tax seem to have those issues resolved expect for a few minor processing problems.
A representative for Intuit which operates Turbo Tax told Fact Finders the number of tax refunds delayed due to processing issues are small compared to the volume of returns. He said teams of experts are proactive in identifying processing issues and fixing them.
He said Intuit, about 50 other on line tax filing companies and state computers are adjusting to new software.
As for Regina her return has made it to the state system and is being processed. "Regina said, "We don't make a lot so we depend on our return to help pay bills."
Nebraska Tax Commissioenr Ewald said taxpayers can file their state return on line for free. The program is called Nebfile and can be found on the Nebraska Revenue Department website. Ewald said refunds will be made within seven to ten days.
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