American Family Insurance issued an apology to Douglas County Sheriff's Deputy Andy Woodward for cancelling his insurance earlier this month.
“This was an unfortunate situation, and American Family recognizes we should have done things differently to help our customer to maintain his insurance policy. Mr. Woodward understandably was upset that the insurance for his family home was interrupted. We have apologized to him and offered to reinstate his policy. We have also apologized to the Douglas County Sheriff and the National Fraternal Order of Police, and we are reaching out to the Nebraska chapter.
American Family Insurance has learned from this situation and is taking steps to make sure it does not happen again. Of the many different issues and considerations that arise in the insurance business, this particular one doesn’t come up very often. American Family is looking at our written guidelines to make it clear how they apply to law enforcement officers who work and live with active police dogs. We also are communicating with our staff to clarify and reinforce the correct procedures.
To see our original story about Deputy Dog Diezel's dilemma, CLICK HERE.
We support the men and women who serve our communities as law enforcement officers. It’s important for officers with actively working police dogs to know they have liability insurance for incidents that take place on their properties. We will work with these officers and municipalities so they can insure their homes with American Family.”
As Channel 6 News reported Wednesday, a Douglas County deputy was recently informed that his homeowner’s insurance was being dropped. American Family told Deputy Andy Woodward that his policy would end in mid-December because his canine dog Diezel lived with him.
American Family eventually informed Channel 6 News that Woodward’s insurance would not be dropped after all. A spokesman said American Family never received proper documentation that the county would cover any liability related to the highly trained dog.
Woodward said the insurance company was informed. He said any change of heart from the insurance company would not change his decision to find another insurance company. “I'll go with a company that again I'm very loyal to. I was loyal to them for 14 years so I will be loyal to the company that is going to be loyal to me.”
On Thursday, the Fraternal Order of Police said American Family should be prepared to be shunned by its 325,000 members.