Homeowners waiting on roofs or refunds demand answers, and their confrontation with a roofing company is caught on tape.
Last Friday, he delivered promises instead of shingles. So a representative of Westurn Cedar Roofing is pounded with homeowner questions about work delays.
"I can't answer every single question," the representative says.
"No, no, no, you listen. We've had four or five people come through here and everybody goes, 'It's his fault, no it's his fault, it's his fault," homeowner John Hafer says.
One homeowner has a new roof with leaks, and he asked Westurn Cedar to fix it.
"As the roof turns, our little soap opera here," says homeowner Matt Tennant. "It's just story after story."
A Westurn Cedar rep says the company had issues.
"They sent people out that were supposed to do things that didn't do things," says Ron Cantrell, a Westurn Cedar rep.
His hat isn't white, but Ron Cantrell drove in from California promising results.
"I'll make sure you're happy and make sure the other people are happy," Cantrell says.
Westurn Cedar has paid for delivery of shingles to some customers, but that doesn't mean roofs are going on anytime soon. The city has put the license for the company on hold. That means no new permits for Westurn Cedar Roofing.
"They need to contact homeowners out there complaining and we need to come with them to find out what's going on with these roofs," says Jay Davis with city permits.
Without permits, John Hafer won't let Westurn Cedar deliver shingles even though the roofer has his nearly $16,000 insurance check.
"It was cashed on September 16th, so is the money there or what?" Hafer asks.
"I'm sure it is," Cantrell says.
A handshake for now, but when Westurn Cedar returns these homeowners want a city permit in hand.
The roofing company tells WOWT 6 Fact Finders a former employee sabotaged the company's efforts to get work done. But managers say they're dedicated to resolving complaints as soon as they're cleared by city inspectors.