Customer Questions Why Pickup Towed From "Customers Only" Lot

A restaurant customer wasn't happy after her pickup was towed from a lot marked "for customers only,” but the tow driver says he didn't make a mistake.

A Tow Pros driver didn't release the MacArthur’s truck until he got paid $220, cash only. “You won't take a check?” asked Phyllis MacArthur.

“No check or credit card,” said the tow driver. “We'll have to go get money.”

Phyllis claims the tow company is cashing in on a confusing sign. “It doesn't say what facility or what customer parking this is. It should be clarified.”

The MacArthurs parked behind an empty building next door under a customer parking sign at Louie M’s Burger Lust Café near 18th and Vinton in Omaha. Customers lusting or parking will see that Louie has a similar sign, though a different tow company. But you can see how his customers might be confused and think they're safe parking behind the building around the corner.

Louie Marcuzzo told the MacArthurs the building on the corner isn't his. “There's no one in the building and the sign is very confusing here, there's no customers so therefore the sign doesn't make much sense.”

The MacArthurs recorded their vehicle release, but the owner of Tow Pros declined a Fact Finders’ interview, saying the renovator of the building doesn't want people parking and the sign has been there since there were customers.

Parking for what business needs to be clear in the eyes of Omaha City Prosecutor David Smalheiser. “I think at best it’s confusing and at worst it’s deliberating misleading.”

The MacArthurs haven't decided whether to be tough customers by filing a complaint over what they claim is a confusing sign. “Never park in a lot that's doesn't state who is the parking for,” said Phyllis.

Joe Livingston said he's not trying to confuse customers for the restaurant next door. He said he's towed three cars from the lot and one was stolen.

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