An Omaha woman relies on the Internet to communicate and believes that's how a credit reporting service latched onto her bank account. And she's not alone.
Pam Webster is deaf, but her daughter's stomp isn't the only way to get her attention. “I live on Social Security, I do not have $90 to just toss away.”
While helping her son apply for Section 8 housing, Pam says a credit report application popped up so she filled it out, providing her account numbers as requested. “I'm looking for the pro credit charge.” And they took money out, which she didn’t know about?
The Omaha Housing Authority says housing applications are not associated with Profinity Credit. The Better Business Bureau has fielded 300 complaints nationwide about company's tactics, which include implying a government connection.
“What you don't understand, it's a trial offer and if you don't cancel within seven days it’s going to show up as a recurring charge on your monthly statement,” says Jim Hegarty with the Better Business Bureau.
“Unless you are looking for the little disclaimers on their website, you are never going to realize you signed up for their credit watch program until they bill you,” says Pam’s daughter, Virginia Fee.
The bureau says Profinity Credit does have a history of refunds and on a fixed income, Pam says she needs the $90 back in her account. “I'm on such a limited fixed income, there won't be a Christmas for us unless I get the money back.”
Though unable to hear, Pam can clearly see a withdrawal that a credit reporting service needs to credit back to her account. Fact Finders reached out to the service, but nobody could provide a response to the complaint. The Better Business Bureau is attempting to get a refund for Pam.
The Federal Trade Commission offers consumers a free credit report.