Computer Tech Support No Help, A Scam To Steal Personal Info

We have a consumer alert about phone offers to fix your computer. In this case, it appears a con artist was trying to hack into your personal information. A La Vista couple ended up dealing with a verbally abusive caller.

A call offering tech support opened the windows into the Kreagers’ computer. “They were able to move the mouse around and see what was on the desktop,” says Richard Kreager.

Claiming to erase errors, the suspected scammers phished through the couple’s tax returns and other personal information. “We don't know what they've gotten until they start trying to use things,” said Richard.

The Kreagers called their son, who told them to disconnect right away. When the scam artists called back, telling the Kreagers to reconnect, Mary Kreager called the scam a scam and that's when the scam artist became verbally abusive. Mary says nice is not the four-letter word they used. “All this vulgar language and ick, it was nasty.”

The Kreagars ended up with a $300 credit card charge, so Mary called the computer support number in New Jersey, but got a tech in India who claimed the refund office was closed Friday. “We will call you back on Monday and refund you your money, okay?”

“No, I'm going to report you because you are a cheat, a liar and a thief,” replied Mary. After spending another $300 to have the scam deleted from their computer, the Kreagers say any tech support they need will be local, not long distance.

The Nebraska attorney general has sent out a consumer alert about the computer tech support phone calls. His office received 10 reports of the scam from across the state just this week.

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