A Louisville couple worries their house almost caught fire after smoke started billowing from their coffeemaker.
They asked Channel Six to check out this product.
The Zitek's love family nights around the fire.
Recently, their calm, country lifestyle was interrupted.
Dean Zitek says, "I work early shifts and I leave the coffee on for her and she has coffee."
One morning, Debbie's coffee break didn't happen. Her Cuisinart 1200 started making strange noises.
Debbie Zitek says, "It started billowing with smoke and hot plastic smell and it was cracking and popping."
Debbie, thinking the coffee pot was going to catch the house on fire, took action.
"I unplugged it and ran it outside," said Debbie.
We checked with the Consumer Product Safety Commission's complaint sight, saferproducts.gov.
We found more than a dozen complaints on the same coffeemaker of a similar nature.
We contacted Cuisinart. The company says, "No recall is necessary as there is no safety issue with this product. The product is safely designed to shut down and become inoperable. While the consumer may perceive that there is a safety hazard that is not the case because the fail-safe system built into this product protects the consumer from being harmed in any way.
Cuisinart also says, any consumer who has the same experience can call the company at (800) 726-0190.
The Zitek's say Cuisinart did offer them another coffeemaker.
Dean Zitek says, "They can send us one, but we probably won't be using it."
Keep in mind, if you do have a product concern or complaint, register it at saferproducts.gov.
The Consumer Product Safety Commission will look into the complaints, and in some cases, the manufacturer may respond to you on this site.