Cheap Flight Vouchers Raise Questions

An offer of cheap airline tickets had travelers across the country connecting with a local business. That put Fact Finders on alert.

Creative Creations got creative by offering cheap airfare vouchers.
Company Event Manager Steven Finkle said, ”It got out of hand. It got viral word of mouth. Pretty crazy."

Through vacation sales and online auctions, company owner Patricia Urbanovsky says she collected 1,000 Southwest Airlines gift cards worth thousands of dollars. Those were used to offer cheap fare vouchers: $250 round-trip Caribbean flights and $139 in the U.S.

Steven Finkle says, " Its not cheap flights you are purchasing. You are purchasing the gift cards for Southwest for those flights and we book the flights for you."

Deb Andrews bought four round trip vouchers for $139 each.
She said, "I never heard anything about a gift card, never. My ticket, my round trip ticket is 139 bucks."

But is it a bargain?

Better Business Bureau President Jim Hegarty said, "This is no different than if you went to Southwest to purchase tickets directly. You are still going to spend the same amount of money."

Creative Creations sold about 400 travel vouchers. The offer has stopped.

Steven Finkle said, "They're purchasing the value of the card and what ever the balance is they'd have to pay the remainder of but we haven't run into that yet."

But Deb Andrews said, " If it is more I want my money back"

A Southwest Airlines Spokesperson sent Fact Finders this statement:

"We are working through the appropriate steps to address the situation to protect our customers and our brand."

The owner of Creative Creations says all vouchers will be covered.
They will give refunds to customers who ask for one.


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