Even though many banks did away plans to charge debit card fees, there was an increase last year in the number of customers who switched banks.
A J.D. Power and Associates survey shows 9.6% of customers switched banks.
That's up from 8.7% in 2010, and a 1/3 of them said fees caused them to make the switch.
It's good news, however, for smaller banks and credit unions which acquired 10.3% of new customers last year-up just over 2% from 2010.
The survey also found customers are more loyal to smaller banks and credit unions.