When a shop suddenly goes out of business customers can be left with undelivered orders. For newlyweds trying to get refunds, there's one business closing that takes the cake.
Newlywed Frankie Knudsen says her efforts to get a refund from The Sweet Stop in Council Bluffs have gone sour. “They left me a message four days before my wedding and basically canceled on me.”
The store is empty now, but its Web site is still online showing the cake artistry that had Frankie paying $160 several months before her July wedding. “Really frustrating, I was on a budget for my wedding and four days before the wedding I had to blow that budget.”
Before the shop phone shut off, Frankie had contact with the owners. She had been told she'll get another check after a stop payment fee on the first one is paid. “I do think it’s an excuse. I don’t know if it was ever sent.”
She says Hy-Vee came to the rescue by baking a wedding cake on short notice, but she says it’s not fair that The Sweet Stop didn't have her cake and ate her refund, too. “We got lucky, they were only doing three other cakes that weekend.”
The Better Business Bureau has three complaints about the Council Bluffs cake maker. So far, the bureau has had no luck reaching the owners of the closed shop.