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  • Charge On Free Offer Surprises Customer Save Email Print
    Read fine print before agreeing to anything
    Posted: 10:59 PM May 14, 2008
    Last Updated: 11:47 PM May 14, 2008
    Email Address: sixonline@wowt.com

    A | A | A

    The offer sounded tempting, but as one woman found, if you don't read the fine print, it could cost you.

    Christine Danderand works part time as a freelance makeup artist, so she's always looking through magzines for the latest trends. She went shopping at the beauty store Ulta to pick up some new makeup. "When I made my purchases, the girl at the counter offered me a little card that said with your purchase you're eligible for two free issues of InStyle magazine."

    Christine signed up and got her two free issues. "Last week, my husband called and asked what the charge was on our bank account for the InStyle magazine."

    Christine found a charge of $23.88 on their statement. She wondered how could Ulta give her credit card information to the magazine company?

    Channel 6 News contacted the manager at the Ulta store. They tell us they do give customers the chance to get two free issues of InStyle, but they also give them this info. The fine print reads, "By signing below, you authorize the transfer for your credit/debit card account information to InStyle."

    The magazine offer card says, "Should you decide to continue with the magazine do nothing. Should you decide to cancel by calling the toll free number below, you will receive a prompt, courteous refund for all unmailed issues."

    Christine called InStyle to stop the charge. "They said that they would reimburse the money that day. It is still not in our account, so we're still waiting for that.”

    When it comes to free magazine offers, the Better Business Bureau says always ask, is the free trial offer tied to a membership? Do you have to call the company to avoid getting more merchandise or fees?

    Christine says she will never again sign up for free magazines. "Be careful and don't do it. Nothing's free."

    The manager of Ulta says the offer is a good deal for customers. They will end up saving more than 60 percent off the newsstand price by signing it.

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    Posted by: kim on Jul 19, 2008 at 11:18 AM
    Well I fair out said no to the offer and the clerk entered yes. Then I spoke to the store manager who completely dismissed me. I also submitted a report to the better business burea. This is utterly wrong. What if I go snatch 23.88 from Ulta or instyle. Now instead of worrying about paying for my items, I also have to be concerned about some ignoramus ignoring my decline for the offer.

    Posted by: mike on May 26, 2008 at 02:54 AM
    these free offers now a days are nothing but a scam so be very carefull on those free offers

    Posted by: Keith on May 18, 2008 at 02:05 PM
    It ain't free if you're "saving [around] 60 percent." It's only free if you're saving 100 percent! I'm surprised Ulta is willing to offend and lose customers over this.

    Posted by: John on May 16, 2008 at 02:44 AM
    The point everyone is missing here is not the fact that she got suckered into thinking something was free. But the fact that the Ulta gave the magazine her credit card information.

    Posted by: Mary O. on May 15, 2008 at 09:09 PM
    Who cares if it costs 60% less than the newstand price. She only wanted the magazines because they were free! I don't blame her. In this economy, I take the free stuff, too. Just remember if you have to give your credit/debit card info to get a "free" product, the product isn't free.

    Posted by: Kinkade on May 15, 2008 at 03:10 PM
    Sad to say that the only things that are truly "free" are the samples in the grocery store. Corporate greed has taken over. We will always get exactly what we pay for-sometimes less.

    Posted by: D on May 15, 2008 at 01:53 PM
    I came to the conclusion long ago that there's really no such thing as "free"...it's just a way to a) get money out of you, or b) get information out of you. I never sign up for "free" anything.

    Posted by: Anonymous on May 15, 2008 at 12:57 PM
    FYI...if an offer asks for your bank info. or credit card information, then you will get charged. Wise up.

    Posted by: Connie on May 15, 2008 at 12:36 PM
    I also got offered the so called "free offer" - however, the clerks do not tell you that you will be charged for the magazine after the 2 "free" issues. I never did receive my two free issues either and I was fortunate enough to get the offer cancelled before my CC was billed. These offers are deceiving to say the least.

    Posted by: ex-blockbuster member on May 15, 2008 at 12:29 PM
    Blockbuster Video also has a similar promotional deal when you sign up for a new membership. I was in a hurry the day I signed up for the new membership. The Blockbuster associate asked me if I wanted to get a couple of magazines for "free". I figured "whatever, I don't really care, I'm in a rush." I checked off a couple of magazines, at least the best ones that they offered(none of them were really ones I would ever buy or even pick up and read). Then, a few months later, I noticed charges on my credit card statement that were for those magazines ($75 a magazine!). I called the 800# on the statement and got a refund after a long time of talking with supervisors. I have canceled my membership with Blockbuster, will never rent/buy movies from them and will never sign up for "free" offers either. I also think twice about giving any information for memberships, especially since Blockbuster threw boxes of people's credit card information in their dumpster. I have learned a valuable lesson.

    Posted by: RM on May 15, 2008 at 11:56 AM
    Free isn't always free these scams aren't good for the consumer just the magazines. Most magazines can be read at the local library for free.

    Posted by: D on May 15, 2008 at 10:07 AM
    To the manager of the salon: If it is such a good deal as you say why are the gotchas in small print?

    Posted by: Kathy on May 15, 2008 at 09:54 AM
    I wonder what Ulta is getting in return for signing up unsuspecting customers? Of course she should have read the fine print, but when you go to a store you always shop at, and the customers service rep asks if you would like something free, they should also follow up with the facts of the offer. I wouldn't think they would pass my credit card info along to another company. It's just bad customer service.

    Posted by: DB on May 15, 2008 at 07:51 AM
    I don't know why this lady is acting so shocked. Magazines have been pulling this kind of thing for about 150 years.

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