A broken promise has Omaha's postmaster getting some angry mail. Two-dozen families are no longer receiving home delivery despite assurances it wouldn't happen.

The Yates' put up a driveway mailbox outside their home at 72nd and Rainwood Road, knowing they will never find a letter inside. “We pay enough taxes out here that we could use our mailboxes back," says homeowner Paul Yates.

After 40 years of home delivery, the Yates’ must drive a half-mile to a new cluster box to pick up their mail.

The Yates' say Omaha's postmaster failed to deliver on a promise that home delivery would return after the widening of North 72nd Street. “I fully expected that those boxes would go back on the road, but they're not going to, it's not safe," says Omaha postmaster EvaJon Sperling.

She told Six On Your Side she didn't realize the new road had a curb and sidewalk instead of a shoulder, so the carrier can't pull off safely. Four lane traffic moving 45 mph or faster makes stopping on North 72nd risky business. "I'm not going to put my employees in that kind of a hazard," says Sperling.

The Allens wonder why the Postal Service didn't see that coming. “Come out and look the situation over first before they go so far," says Gerald Allen.

The Yates’ suggest a turnaround in the postmaster's policy. "They wouldn't have to get out of the vehicle," says Paul Yates. "Put mail in, back out and go."

"We aren't going to pull up people's driveways and back out into traffic," says Sperling.

The Postal Service has tested driveway turnarounds, but that's not safe enough either.

Omaha's postmaster hopes to avoid making another promise she can't keep. Anytime home delivery is stopped due to construction, the project plans will be reviewed to make sure carriers can still pull up to mailboxes.

Safety will determine if cluster boxes will have to be used in those situations.