News Headlines

Glitch! Southwest Airlines Issuing Refunds To Customers

Southwest Airlines is issuing refunds to customers who were billed incorrectly. In some cases, customers debit or credit cards were billed 30 times.

Posted: 7:11 PM Aug 6, 2012
Reporter: Channel 6 News

Southwest Airlines is issuing refunds to customers who were billed incorrectly.

Hundreds of customers were accidentally billed multiple times for a single flight last week, due to a glitch on a half-price online ticket promotion.

In some cases, customers' credit and debit cards were billed 30 times or more.

Sunday, the company said it's identified all the customers who were impacted and has started filing refunds to their bank accounts.

Southwest Airlines also said it will pay customers for any overdraft fees caused by the additional charges.