If you've been shocked by a cell phone bill, you're not alone. One in five people received an unexpectedly high bill at least once over the past year, according to a wireless survey by Consumer Reports. Nearly 60,000 people weighed in on the best cell phone providers.
"We're so confident in the improvements we've made to our network, our phones, our plans …" Sprint CEO's confidence in his company's improvements appears to have struck a chord with Sprint customers, according to Consumer Reports' annual cell phone survey.
"For years Sprint has been one of the lower-rated cell phone companies in our survey, but this year we saw a dramatic improvement,” says Consumer Reports’ Donato Vaccaro.
Sprint tied with Verizon among the top carriers for cell phones with a contract and most Sprint customers said the carrier offers good value. "My bill's great,” says Sprint customer Drew Williams. “It's cheap, it's small, small bill, lot of service."
Even better in the survey is U.S. Cellular, which rated highest for customer satisfaction. AT&T is solidly in last place again for almost everything, from customer support to problems making calls to value for the money.
“My iPhone bill is just, it's over the top,” says AT&T customer Dale Wilson. “There's times I got bills for $200.
If you're looking for a cell phone service with no contract, a small company called Consumer Cellular came out on top. "People found it offers great value, but it has a limited choice of phones,” says Vaccaro.
If you prefer a greater selection of phones, Consumer Reports says to consider T-Mobile, which now offers most of its phones, even smart phones, with a no-contract option.
Something to keep in mind is Consumer Reports say individual phones will probably cost more without a contract, but there's something good to be said about having no contract and that is the monthly bill will probably be less.
They are best suited for those who only make a few calls and that's it. They're also good if all you want is a simple first phone for a teenager.