An Omaha veteran survived a war only to lose his life in a car crash. But since his death more than a year ago his daughters have been in a battle of their own-- with insurance company.
Jack Hatcher stood guard over his military memories by designing a museum display. His daughter Delores Livingston says, " He was just a very young 74 year old man and very healthy."
That changed on an icy day in December 2012. Jack slid into a parked car. The damage doesn't seem like much but his daughter says jack suffered an internal head injury.
A neurologist stated trauma from accident could have played a significant role in causing the hemorrhage. son in law Dana Livingston says, " The doctor asked us when we took him to the emergency room the very first day what kind of head trauma did he get in to? What his head?"
But a doctor for state farm said the hemorrhage was not a result of the motor vehicle accident. So a death benefit an adjuster told Jack's twin daughters amounted to 25-thousand dollars, was denied. Delores and her sister have been requesting payment for 18 months.
Delores says: " You shouldn't have to battle for something you pay for and dad had state farm for 44 years." Just days ago State Farm sent two checks. Three thousand for burial expenses and ten thousand the family assumes is a death benefit settlement. But Delores claims insurance owes them 12-thousand dollars more.
Delores says, "He would be proud of us fighting for him, for his estate."
State Farm Insurance Public Affairs Specialist Ann Avery sent Fact Finders a statement. "With regard to this situation, State Farm respects the privacy of its customers and does not provide information about the circumstances of individual policyholders and their claims. Each claim is unique and is evaluated on its own merits, and our commitment is to pay what we owe under the policy promptly and courteously. That’s the promise made to policyholders and State Farm values the relationships we have with our customers. Customers with questions about their coverage are encouraged to talk to their agent or assigned claim representative."