A Fact Finders warning about unwanted fees that might tap into your bank account. An Omaha man discovers money withdrawn for years.
A recent renewal notice brought a shocking discovery for John Morgan. The unknowing customer says, "I didn't know what it was."
A monthly fee has been withdrawn from his account for membership he knew nothing about. Morgan says, " This is 2010 and it’s been coming out for at least since then so they got me for a few years."
Four dollars a month for a benefits package from Affinion group which provides subscription based lifestyle service and personal protection among other services it promotes on the company website. John doesn't know what that means or how he got signed up. John says if they had taken out several hundred dollars a month that would have raised a red flag. But only four dollars. He thought it was likely a bank fee.
The Better Business Bureau reports Affinion Group has a one month trial offer but if customers don't cancel the company may keep withdrawing.
Affinion Group has a "D" rating with the BBB due in part to nearly 800 complaints over billing and collection issues.
Jim Hegarty President of the Omaha based BBB says, " If you monitor your statement religiously you'll pick up on that and ultimately save yourself some headaches and money."
The unwanted membership fees John paid for three years have stopped. Morgan says, "Let everybody know they need to read their bank statements."
Fact Finders contacted Affinion Group and a spokesman says he'll investigate the account information for Morgan.After that is complete, Fact Finders will report the company response.