Technology Bridges Language Barrier

By: Jacki Ochoa Email
By: Jacki Ochoa Email

Technology is making it easier for people to get medical help even when they don't speak the same language as nurses and doctors.

A system called MARTTI is helping local patients get past the language barrier. It stands for My Accessible Real-Time Trusted Interpreter.

MARTTI debuted earlier this year within the Methodist Health System. Now there are 35 devices being used at its hospitals.

Jackie Hamaker, a Registered Nurse at Methodist, said, "I have been here so long, you used to just have the phone interpreters and it was really hard to understand what they were saying. And this MARTTI is really clear and I think it has been a lot more effective."

Jackie is taking care of Hoa Do who speaks only Vietnamese.

MARTTI Interpreter Hoang Mai, who appears on a computer screen, asked Hoa how it made her feel to have this technology available to help in her health care.

She told us the patient answered, “I was really sick at home and I thought I wouldn't make it, but when we arrived at the hospital, I'm really glad that the doctor was able to save me and that I'm getting back on my feet."

MARTTI is making patients feel more comfortable.

Interpreter Hoang Mai said, “We are really glad that this service became available like this to us. It is amazing."

Methodist tells us a huge advantage is how quickly it can connect with an interpreter, especially in an emergency situation.


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