Stores Phasing Out Self-Serve Checkouts

Some grocery store chains nationwide are phasing out those self-serve checkouts.

That's because studies show many customers feel checking out with a cashier is more interactive and worth the few extra moments.

Self-serve checkouts were once considered the wave of the future in the name of customer service.

As some stores reduce their number of self-serve checkout lanes, many are adding more clerks to traditional lanes.

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