Almost a month after a sanitary sewer back-up caused raw sewage to spew from her basement toilet and drain, an Omaha homeowner still waits for the city's response. The homeowner had to do her own clean up and file a claim with the city clerk. Lyree Rhan said, "It's taking entirely too long."
Omaha's policy has been to take photos of damage and provide homeowners with tips on clean up and filing a claim. That may change.
Six On Your Side has learned the city sewer maintenance department is considering a contract with private clean-up companies to respond when its obvious a city sewer has back-up into a home.
Sewer Division Manager Craig Christians said, "If somebody has a problem we can go right to the contractor and say hey can you go out to that address and take care of the clean up and send us a bill."
Lyree Rahn said that would be better for a taxpayer like her. Lyree said, "If it were a flood they would have a team of people coming out here to help. But when the sewer system backs up, its like you are all alone and that's not right."
The plan to contract with a company for an emergency response team still has to be flushed out with city legal. Christians hopes to have a program to help homeowners with city sewer back up problems by this summer.