To see his frustration Terry Denton-Carter says just look up in his family room. The homeowner says, "It really frustrates us to know we got leaks in the roof."
The Denton Carters paid Westurn Cedar roofing four thousand dollars in July. Denton Carter says, " Last time we heard, they were going to deliver the materials, but the material have never been delivered."
Westurn Cedar roofing's owner in Colorado tells Fact Finders the four thousand dollars down payment is in the bank while company settles a dispute with the homeowner’s insurance company over type of shingles.
A neighbor down the street says he's waited for weeks to get an answer when the company will do his roof. John Hafer says, " No phone calls, no returns no emails just leaving me out here hanging."
John says a local address made him feel comfortable with Westurn Cedar roofing. On cards given to customers Westurn Cedar Roofing lists a business address in a West Omaha office building.Fact Finders checked the list of companies on the directory go to W and they're not on the list.
A manager of a virtual office suite in the building says Westurn Cedar roofing is getting mail there but never signed a lease or moved in.
The Better Business Bureau president says his investigator is trying to sort out where the company is located and when work will be done.
Jim Hegarty tells homeowner John Hafer, "We’re hopeful that maybe we'll be able to work with the company, talk to them about your situation and get to the bottom of what's going on."
John Hafer says, "I’d go away a happy man if all of a sudden I’d have shingle sin my driveway."
The owner of Westurn Cedar Roofing says a payment dispute with an insurance carrier is why the company couldn't afford to move into the office. She apologizes for any miscommunication with customers and called them today. She's also looking into the actions of an employee. Her goal is to get all work completed before winter.