Roofers Begin Work On Wrong House

It's a mistake a couple can't believe happened again-- roof work on the wrong house. Weeks after Channel Six reported on the address error, it happened to the same homeowners.

Shocked and angry, David Wadzinski comes home from vacation to find human error paid another visit.

"They went to the wrong address not once, but twice," he says.

In July, Exteriors Plus replaced half the Wadzinski's roof before realizing it was the wrong house. Last week, the same company came back to install new gutters.

"These gutters don't even match," David says.

Neighbors watching the home sent the vacationing couple a text.

"I asked Cindy, 'Did you order new gutters?' And she texted back, 'no!'" a neighbor says.

Due to a product issue, the workers left the house with downspouts and gutters on the back for three days. After a call from Fact Finders, an estimator shows up to the house, but tells us he has no idea how the address mix-up happened again.

Fact Finders talked to the owner of Exteriors Plus, who declined an on-camera interview, but says he has separate subcontractors for the gutters and roof. Both made the same mistake, going to the same wrong address weeks apart.

The Wadzinskis live on 152nd Circle. The house contractor for a new roof and gutters is the same number, but on 152nd Avenue Circle.

"How do you explain to somebody to make sure they don't get the address wrong again? I think I might need to stick a sticker in my door or something," David says.

The owner of Exterior Plus says "what are the odds?" but "we'll take our lumps." That means complete roof and gutter services, costing the company more than $8,000, won't cost the Wadzinskis a dime.

Exteriors Plus has a good rating with the Better Business Bureau. It's been in the Omaha area for 20 years and the owner says this is the first time they've done work on the wrong house.

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