The worry over health coverage has many of our viewers looking online. Fact Finders found you have to be careful.
Mary Hansen says not long after an online broker sold her health insurance she suffered from nervous tension.
Mary says, "He really put a lot of pressure on me to get the money and once he got the account number to withdraw that amount then it was like he wanted to get rid of me as quickly as possible."
Nearly five hundred dollars a month automatically deducted from Mary's account by Health Insurance Innovations. The Better Business Bureau issued a consumer alert on the company for a pattern of complaints from customers claiming to be misled to deny claims.
Jim Hegarty of the BBB says, "You need to be really cautious dealing with any firm that's requesting permission to automatically withdraw funds from your account."
When the insurance card arrived for Mary she decided to cancel but says getting a refund proved difficult.
Fact Finders called the Nebraska Department of Insurance which in turn contacted the Florida-based insurance company. Within days Mary discovered nearly 500 dollars, the cost of one month premium, had been placed back into her bank account.
Mary says, "I’m ecstatic because I went with my instinct, and I called channel 6 right away, and they helped me so I can't thank you enough."
Health Insurance Innovations of Tampa disputes a pattern of complaints suggested by the Better Business Bureau. The company says that's due to an increase in the volume of clients and there are many happy customers. Also it acts like a middle man and shouldn't be blamed for denied claims.
The Nebraska Department of Insurance did not receive more complaints than what might be expected for a company of that size.
The consumer affairs division offers these tips and suggestions: