Phone Wait Times Declining For Nebraska Public Aid

By: Associated Press Email
By: Associated Press Email

State officials say Nebraskans are spending less time waiting on phone calls that relate to public benefits, thanks to a new customer center in Lexington.

The Department of Health and Human Services says the average wait time declined for recipients who called the ACCESSNebraska hotline in February.

Interim Child and Family Services Director Scot Adams says the average wait time at the end of 2011 was a little more than 8 minutes. By the end of February, the average time had fallen to less than 6 minutes.

The Lexington center opened in late January. Adams says the Department has added 346 staff members at its four customer service centers, and will continue to strive for shorter wait times.

Adams says the hotline received more than 187,300 calls in
February.


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