New Advice For Businesses That Open Scam E-Mail

The phishing email scam using the BBB's name continues to be a problem across the country. BBB has updated its advice for those who receive the email, warning recipients to avoid clicking on any links and to delete the email immediately.

If you would like additional information, please contact BBB President Jim Hegarty at 402.968.7030.

Warning - It’s Still Out There!

BBB Updates Advice for Recipients of Phishing Email
Claiming to Be a Complaint

(12-19-11)The email scam using the Better Business Bureau’s name continues to proliferate across North America, and even to some overseas addresses. Most of the emails carry the famous BBB torch logo and come with the subject line “Complaint from your customers.” The emails have a link or an attachment containing malicious phishing malware that steals information, with potentially harmful results.

Larry Andrus is a member of the board of directors of BBB Western Michigan and also the CEO of Trivalent Group, Inc., a BBB Accredited Business that helps its clients manage, access, protect, and store their data. One of his firm’s clients opened the affected attachment, which launched malware that quickly found the accounting office’s computers, accessed bank numbers and passwords, and nearly completed a fund transfer from the company’s account.

Because of experiences such as this one, BBB has updated its advice and recommends the following to anyone who receives the email:

* Do not open any attachments
* Do not click on any links
* Check to see who it says it is from - complaints go out from the local BBBs, not from the headquarters office and are sent by US mail, not by email
* If you still are not sure, call the BBB at 402-391-7612 or 800-649-6814
* Delete the email from your inbox, and then delete it again from your trash or recycling folder
* Run a full system scan using reputable virus software

Previously, BBB had recommended running a full system scan only if the recipient had clicked on the link or opened the attachment. But due to the virulent nature of the virus, the new recommendation is for everyone who receives it to do the scan. In offices or homes that are networked, all computers should be scanned.


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