Nebraskans applying for Medicaid and food stamps would have easier access to in-person help under a bill given first-round approval by lawmakers.
The measure by Fullerton Sen. Annette Dubas came in response to complaints about ACCESS Nebraska, the state's online and automated phone service for accessing public benefits. Lawmakers gave the measure first-round approval Friday, 25-0.
ACCESS Nebraska was designed to help users apply for and renew their benefits with greater efficiency and lower costs. But Dubas says the automated system has led to longer waits on the phone and problems processing applications. The previous system relied on
in-person meetings with state caseworkers.
The Department of Health and Human Services says wait times have
declined since January, when a new customer center opened in
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