Looking Over Fence Dispute

The spring has been wet but an Ashland couple says that's no excuse for a fence contractor to break a promise. It’s an issue about installation delays that we've investigated before. Fact Finders takes another look over a fence dispute.

Cancer treatments make it harder for Diane Rico to chain Maggie outside. Diane says, " Sometimes I get dizzy spells on the steps."
So Diane and boyfriend Brian McCurdy put down twenty two hundred dollars on a Quality Fence which she says promised an approximate start day about May 20th. By June 20th nothing had been done so she cancelled.

Diane and her boyfriends' yard has been surveyed, all the utilities marked them even have a building permit all arranged and paid for by them.

A day after Fact Finders contacted Quality Fence, Diane got refund minus five hundred sixty dollars for a cancellation fee listed the contract. Still she filed a complaint with Better Business Bureau.BBB President Jim Hegarty says, "We will talk to the company about why they're insisting on the 15 percent and see if we can get to the bottom of it."

The owner of Quality Fence says the 15 percent cancellation fee is standard in the fence industry and he's fair about refunds.
But Diane says the couple needs and deserves all their twenty hundred dollars returned. The fence customer says, "We can't proceed with planting grass or anything until we get a fence they just kind of got us on hold."

Last year Quality Company had an F rating its now C minus with the BBB. Last September Fact Finders interviewed owner Scott Harding.
Harding said last September, " People very happy with finished product we're just running behind."

But Diane Rico says a delay a month beyond a promised start date should unlock them from a nearly 600 dollar cancellation charge. Diane says " I wish I could just open the door and let her out in a fence."

The owner of Quality Fence says his company does 900 jobs a year with problems on only five percent. This year he's had less than eight. Another fence company says they are running up to two weeks behind due to the weather and charge a four hundred dollar cancellation fee.

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