When the sirens go off, paramedics switch over to help mode. That's why the ambulance shooting Monday, July 1st doesn't make sense to local firefighters.
"We are there to help them, so for anyone to want to cause harm to us, is just hard for us to grasp," said Chief Bill Bowes, Papillion Fire Department.
"Ya know it is terrible to hear, but we got a job to do that has got a lot of danger involved in it, and that is just what we do," said Lt. Jeremy Orr.
Every call is different, every patient different, but no matter those differences, they said they never expect something like this. Extreme and unruly patients come along, but paramedic's said normally that person is focused on their own pain, not harming others.
"It's part of the inherent dangers that comes with the job," said Lt. Orr.
Even with Monday's unexpected incident, the Papillion Fire Department already had a self defense training course planned for mid October. Thirty-nine of their fire fighters are signed up to take the course.
"We don't want to jump into extreme measure but at the same time we want to be a little more aware," said Chief Bowes.
The idea of protective vests is also being thrown around. Anything they can do to keep their own safe is a priority.
"That level of trust just isn't there anymore, which is really a shame," said Chief Bowes.