A group of Omaha friends went through a ticket broker to buy expensive tickets to a sold-out concert in Las Vegas. Their special night left them seeing red when all they wanted to do was see Pink.
Kay was among eight friends seeing red over Pink concert tickets that weren't cheap. “We typically would not spend that much money on a ticket, but decided this would be an adventure.”
Last November, ticket broker Box Office Ticket Sales promised delivery of the tickets to the daughter of one couple. “For four months every week they're coming in the mail, they're coming in the mail,” said daughter Alyse.
“They would have been the perfect seats, no obstructions,” says Kay. Two hours before the show, the tickets arrived at the hotel, but the seats were in a different area. “Where the front desk described as the mosh pit, I don't know what that is.”
Four couples, all upper middle aged with one in a wheelchair. Imagine their experience if they had used those floor tickets with the floor packed with people.
The Better Business Bureau has opened a file on Box Office Ticket Sales. “This firm could be connected to a firm that has a problematic rating with the Better Business Bureau,” said the BBB’s Jim Hegarty. “We're still investigating.”
Box Office Ticket Sales said the tickets weren't returned so there's no refund due. The couples didn't use the floor seat tickets for a reason. “If we used them there would be no proof for further recourse,” said Kay.
She said the couples went to dinner instead of the concert because the tickets delivered two hours before the show floored them.
Box Office Ticket Sales sent Fact Finders an email response claiming a full refund was offered, but only if the tickets were returned to the front desk of the venue before the concert.
The couples have instead filed a fraud complaint with their credit card company. Visa has returned the $8,000 and is now dealing directly with the ticket broker.