Hello Mayor Stothert Speaking, Guess Who's Answering Calls

Mayor's Hotline: 402-444-5555

Hours: Monday - Friday from 8:00 a.m. to 4:30 p.m.
Any calls after hours go to voice mail

It's always nice when you've 'got the ear' of city hall. In Omaha, the Mayor's Hotline is the place to ask questions and file complaints.

"Mayor's Hotline, this is Mayor Stothert," responded Mayor Jean Stothert as she picked up one of the phone.

It seems to surprise each caller that hears her voice. You can hear them each ask, 'You answer the hotline calls?'

"I am, I am answering it today, how are you?" she replies. Only in for a few minutes, but she tells WOWT 6 News she tries to make time for calls when she can.

The mayor's definitely put a new spin on the city required complaint line.

"I didn't want just a line that somebody could call, voice a complaint and they never heard back again," said Stothert.

No - the Mayor's Hotline is more than that. She said it's all about helping people out with everyday problems.

"I am so sick and tired of them building those things we can't afford, that we can live without. I agree," said one caller talking about Crossroads Mall funding.

But the most popular complaint: potholes.

"What's the size of the pothole?" said Stothert, as she jots down measurements of the hole on a pad of white paper.

The caller was concerned about two potholes on 63rd St. and Blondo. Stothert said now that they have been identified they will be fixed in the next five days.

Potholes, abandoned vehicles and graffiti are what a majority of the calls are about.

There were 274 calls the first week of March, and those numbers are increasing every month.

"Thanks so much for calling," said Stothert on her last call. "You're welcome," replies the female caller. It doesn't seem like much, but talking to a real person does really go a long way.

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