A handicapped woman says Omaha’s public transportation service left her stranded. But Metro Transit says it did nothing wrong.
Her daughter is here today, but last Friday Tina Larsen says after grocery shopping she waited alone for three hours just inside a store watching. But says she never saw the Moby van show up
Marrissa Nichols says: I could tell she was like crying and angry at the same time."
But Metro's Executive Director reviewed an on a board camera
Curt Simon of Metro Transit says, " And we waited 10 minutes like we're supposed to and when she didn't come out in the ten minutes we went on to our next pick up point."
Tina can't speak and communicates through text. Fact Finder's Mike Mcknight reads one. "You felt scared vulnerable and had no options."
Moby drivers watch for riders at the curb but don't leave the van to look for them .Curt Simon says, " If we would have to go into the store and every store for 350 trips, it would greatly slow down the system and we'd be late for the next person that's counting on us."
If drivers wait ten minutes then Tina says before time is up drivers should take a quick look inside. Marrissa Nichols her daughter says, " She was one disabled person out of a sea of able people so how could you miss that."
Last Friday Tina had to leave her five thousand dollar motorized wheelchair at store security and call a cab. Today Moby went the extra mile by taking her back to pickup. The ride she scheduled three days ago. Curt Simon says, " It’s a bad situation when anyone gets left anywhere, we feel bad about that."
Metro Transit tells us all Moby riders get the rules in writing--- stating that it's a curb to curb service.