Consumer Alert: Groupon Frustration

An Omaha man got a faulty product through Groupon. Months later, he still doesn't have his money back from the original vendor.

David Corbin ordered headphones off Groupon. They were offered through the company Ableplanet.com. The Groupon price, $68.

Corbin says, "They were supposed to be a $300 value, so I ordered them."

But when the headphones arrived, Corbin wasn't happy with his purchase.

Corbin says, "They just didn't fit right."

He contacted Groupon. Because the offer said "no refunds," they told him to contact ableplanet.com. The headphones were under warranty.

David emailed the company, and called several times. He even mailed the headphones to them. Months later...

Corbin says, "No money, no contact. Zero.">

Channel 6 News contacted ableplanet.com. They did not comment on Corbin's case, but said they plan to call him.

We contacted Groupon. They tell us the company's promise is, "If your experience with Groupon lets you down, we'll make it right."

In Corbin's case, Groupon refunded his money. They said even though the offer said "no refunds," they wanted to make it right since ableplanet.com hadn't responded to his complaint.

Ableplanet.com did call Corbin. He claims they told him his emails were going to their spam folder. He said they didn't give him a reason for not returning his calls.


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