Fact Finders looks into an airline issue that not only delayed a flight but a wedding. The bride and groom say there were missed chances to get them to the alter on time.
Diane Braun wonders if she looked like a runaway bride. Diane, the newlywed says, "I was running through the airport with this are my hands." The Braun's trip to the alter started with a more than two hour flight delay in Omaha. Weather caused the crew to get in late the night before. Diane says, "The crew needed rest."
In Chicago the united flight to Jamaica had boarded and sat at the jet way. But the gate crew turned the couple away and United booked them later flights. The newlyweds say since United knew they would be leaving Omaha late due to a crew issue, the gate to that connecting flight in Chicago that would take them to Jamaica should have been held open until they arrived.
It took the Brauns 34 hours to arrive in Jamaica, causing a day delay in their prepaid wedding. Diane says, " Instead of being on a beach we were stuck in airports sitting on really uncomfortable chairs and I’m holding a wedding dress instead of wearing it.”
A United spokesperson tells Fact Finders once the gate door closes no more passengers are allowed while the crew conducts a pre-flight safety check. And the airline can't delay those already on board from their destination.
Mark Braun says, " Two minutes late and they knew we was coming. Computers told them we were coming."
The Brauns filed a claim with United. Diane says, "I think United owes us a really nice wedding gift." Married in Jamaica, the Brauns plan a big reception in Omaha. But hundreds of invitations and other items all have the wrong wedding date because of a connection they couldn't make.
A United Airlines spokesman tells Fact Finders the couple didn't provide enough information on their claim. However the airline will look into it anyway and united wants to work with the newlyweds.