What brown didn’t do for Kathy Soula had her seeing red.
In early December she ordered a colorful, lighted nativity scene on line for $230. A Nashville, Tenn. company shipped it to her by U-P-S.
The tracking system showed the package arrived in Omaha December 8th. By December 17th Kathy still had not received delivery.
Kathy Soula said, “I just don’t understand why it sat on the truck instead of being delivered.”
The tracking record shows six straight days of” emergency conditions beyond u-p-s control." By Friday morning the tracking system showed Kathy's packaged was "missed at the UPS facility."
The emergency delay alert popped up not long after a severe winter storm hit Nebraska December 8th. But Kathy said the roads have been plowed for a week or more. In her neighborhood she said, “I just don’t understand why it couldn’t be delivered by now because it’s clear sailing here.”
UPS blames the delay for Kathy and other customers on a perfect storm.
The winter weather and the busiest shipping time of the year hitting together. But UPS said it’s pulling out all the stops to get holiday packages delivered. That means all hands on deck as even office staff is now involved in delivering the backlog of packages.
Kathy Soula received her nativity scene at 2:30pm Friday.
It’s now lighting her deck and giving the neighborhood a brighter Christmas season.