Spot Return Policy Gotchas

Consumer Reports Shop Smart researched 88 popular retailers to find the best stores when it comes to returns.

Chris Hefling found himself needing to make a return. He bought the video game "Borderlands," but when he opened it up, he found a blank, scratched disc inside.

Hefling kept his receipt, and returned it to Nebraska Furniture Mart. They are crediting him the full amount for the defective disc.

Consumer Reports warns-when it comes to some stores-keeping our receipt won't necessarily protect us.

Consumer Reports ShopSmart Magazine researched return policies at 88 popular retailers.

Here's what it found:

15 Best Return Policies:

Bed Bath & Beyond
Bloomingdales
Costco
Ikea
Kmart
Kohl's
L.L. Bean
Lands' End
Lowe's
Nike
Nordstrom
Piperlime.com
Sam's Club
Shoebuy.com
Zappos.com

8 runners-up:

Ace Hardware
Bath & Body Works
Famous Footwear
Neiman Marcus
OfficeMax
Staples
Talbot's
Target

13 not-so-hot return policies:

Amazon.com
BJ's
Bidz.com
Boscov's
Buy.com
Dillard's
Fingerhut.com
Finishline
Home Depot
Macy's
Office Depot
Overstock.com
Smartbargains.com


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