Package Insurance Questioned

Alan Johnson of Lincoln wants to know why “Brown” won’t do more for him.

As a clock collector Johnson purchased an expensive time piece from another collector in Texas who had it shipped from an U-P-S authorized store.

Johnson purchased shipping insurance for about $70 dollars and he says that was good timing. The clock with potential value in excess of $1,000 arrived severely damaged.

However Johnson’s claim with the U-P-S insurance provider was denied. U-P-S says rules require the box and packaging material must be saved for inspection.

Johnson says it was three days from the time he filed the claim until an adjuster called him. In the meantime he threw away the box and packaging.

Johnson says, “That’s a ridiculous requirement because their store packed the clock so they should know how it was sent.”
U-P-S tells Six On Your Side the clock was sent from an authorized shipper not a company store. However U-P-S will review the claim.

Johnson says U-P-S has told him to take the collector’s clock to an expert for an estimate on repairs. He’s waiting on a damage report.

U-P-S says customers should read shipping requirements for details on how to handle claims for damage.


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