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  • Customer Info Found In Dumpster Save Email Print
    Credit card and driver's license numbers, names, addresses
    Posted: 10:05 PM Apr 23, 2008
    Last Updated: 12:25 AM Apr 24, 2008
    Email Address: sixonline@wowt.com

    A | A | A

    Boxes marked "records" containing membership applications were found atop an overflowing dumpster outside an Omaha Blockbuster Video store. The applications included personal customer information.

    More than 100 membership applications containing customers' credit card and driver’s license numbers, birthdates and addresses were discovered in back of the Blockbuster near Millard Avenue and Q Street.

    The dumpster sits next to a busy alley in a shopping area where drivers and pedestrians pass by.

    That's how we found Jerry and Barb Wondercheck. “You always hear of it happening to someone else and never to yourself, so this is scary," says Barb.

    "Can't make any comments,” said a Blockbuster employee who opened the back door. What about all that stuff in the dumpster? “It's trash.”

    So the membership applications pulled from the dumpster by Six On Your Side were taken into Blockbuster by Barb, who took the matter up with the assistant manager. “We're very upset that this was in your dumpster.”

    “Usually they're shredded after 90 days,” said the assistant manager. “I'm not sure how it ended up going back there.”

    “Wouldn't you, before you put it out there, have it shredded?” asked Barb.

    “Normally you would, but it was in a box taped up and we just thought it was trash, I guess,” said the assistant manager.

    “I would say this is very serious,” said Barb.

    “I would completely agree and we're definitely going to get it taken care of right now," said the assistant manager. Barb decides she will destroy her personal information personally. "Shred it."

    Blockbuster released a statement to Six On Your Side, assuring that the company's top concern is the privacy of its customers and that an internal investigation is underway.

    Corporate policy requires customer information be destroyed when no longer kept on file. Anyone who violates that policy could be fired. Shredders are on site at all Blockbuster stores.

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    Posted by: Anonymous on Apr 28, 2008 at 12:23 AM
    The real question here is why are they going through the trash, which is...guess what... illegal.

    Posted by: Rob on Apr 27, 2008 at 06:07 PM
    I have a question- why is mike mcknight showing this confidential information to more people walking by? (aka Dumpster lady who asks if blockbuster has a shredder)-while i agree it is not good having all of this info in a dumpster with a clearly marked box...is mike mcknigh really on our side? The way this report comes across is kind of exploitive (re: paparazzi comment in video). Just my two cents

    Posted by: TG on Apr 25, 2008 at 04:23 PM
    You would think that Blockbuster would care to protect their customers!!! This manager should be FIRED with charges pressed against them! The news article said that these records are suppose to be shredded every 90 days but these were documents that go all the way back to December of 2006! How can you put your consumers at risk that way! You deserve to be shut down. You may not care because your information wasn't in there but for millions of Nebraskans that is very scary to wonder if your info was in that dumpster. It doesn't matter who was dumpster diving....What matters is that this was a very careless act and someone needs to be held accountable!!!!!

    Posted by: Liam on Apr 25, 2008 at 02:59 PM
    Like Jmm, I'm a Netflix user so I don't have to deal with this stuff. I don't think most people realize how dangerous personal information is, and where it is in everyday life. Your personal check probably has enough information on it to electronically drain your bank account - the routing number and account number are along the bottom edge, and your full name is at the top. One more piece of info, like your license number or DoB, and kiss your money goodbye. You might not even be aware of when/how your accounts are used, if charges don't show up. In high school, I knew a kid who worked at an electronics store - this was back in the day of carbon slips for credit cards, and the account numbers on receipts (still happens occasionally; keep an eye out!). He'd get CC numbers and dates and carry a stack home, then use it to get a 30-day account on AOL. He'd cancel the day before your card got charged, so you'd never know unless you tried to use the same card to open another account.

    Posted by: Brittany on Apr 25, 2008 at 08:18 AM
    To have an active Blockbuster account you do not have to provide your credit card information unless renting video games. Also, Blockbuster doesn't have any SSN's on file and don't even take the numbers for security purposes! This happened as a result of human error. We all make mistakes and yes, it is a shame that it happened however, this information did not get into the wrong hands.

    Posted by: Ron on Apr 24, 2008 at 05:51 PM
    If memory serves me well. This same situation happened over one year ago at a Block Buster and they had the same explanation.

    Posted by: Jennifer on Apr 24, 2008 at 05:01 PM
    I used to work at blockbuster. Even worked at that one. First of all, we aren't all kids and second of all documents are shredded by managers after 90 days. It's the manager's responsibility to shred those documents. And also, dob is needed to rent R rated movies to kids less than 18 years old.

    Posted by: Ed on Apr 24, 2008 at 03:40 PM
    Boxes screaming "records" atop a dumpster...good thing WOWT saw it and did something. The reporter should be up for an award.

    Posted by: Shred Everything on Apr 24, 2008 at 02:17 PM
    I crosscut-shred everything with any personal info of any kind on it. I've got one that can do 30 sheets at a time, so I just toss most junk mail in it unopened and it's history.

    Posted by: Jmm on Apr 24, 2008 at 02:12 PM
    Netflix.

    Posted by: Tina on Apr 24, 2008 at 01:39 PM
    Having your personal info. found in a trash can is not good. But I also think this was a isolated incident. There are people out there that take their job serious.

    Posted by: Jess on Apr 24, 2008 at 01:05 PM
    AJ - Thank you! I must have been half asleep when I read it the first time!

    Posted by: A on Apr 24, 2008 at 12:38 PM
    Does everybody that is shocked about this go home and shred their own personal documents? I doubt it. I'm also wondering what "criminal" was digging in a dumpster and opening sealed boxes then calls a tv station to report what they found.

    Posted by: Dee on Apr 24, 2008 at 12:13 PM
    I'm not surprised...this is the same company that can't figure out how to check in a movie properly. Nothing like having to take a movie in and WATCH them check it back in so you can make sure they're doing it properly and you don't get charged bogus late charges. Thankfully there are other options now. And Shirley...you can't even sign up a kid for soccer without giving out SSNs.

    Posted by: Mel on Apr 24, 2008 at 11:52 AM
    Just more proof that Blockbuster (or shall we call them Bankbuster due to their outrageous and endless late fees) has little respect for their clients. I refuse to go there anymore - just due to the fact that I have to wait in line everytime while some teenager finishes their cell phone call. Hollywood Video is right behind them.

    Posted by: Anne on Apr 24, 2008 at 11:47 AM
    With Westside's Prom this weekend and Post-prom events, will the kids have extra protection considering all thata happened this week?

    Posted by: Omaha on Apr 24, 2008 at 11:21 AM
    You can rent a car easier than a video.

    Posted by: T on Apr 24, 2008 at 10:57 AM
    Let's face it, we're not dealing with the cream of the crop here.

    Posted by: Justin on Apr 24, 2008 at 10:38 AM
    I've been the victim of identity theft, and Shirley, nobody deserves to have their identity stolen. Often times, places will seek that kind of information to protect themselves against people who rent 15 movies and skip town with them. They need to make sure that there is a way they can financially recover from that person. Ever apply for a loan? Open a checking account? Have an account for utilities? Guess what, you had to give a lot of this same info, so do you think you "DESERVE" to have your identity stolen? No. Neither did the people that were just filling out an app to rent movies. BTW--since someone asked...this blockbuster is located in Millard by Q street. And to Tim M....the people that were digging in the trash are the same people that do that for a "living" and are very good at extracting vital information about people.

    Posted by: aj on Apr 24, 2008 at 10:25 AM
    TO JESS: It says in the article...Millard Ave & Q St. Blockbuster should know better, however this just shows you that you have to be very careful with what information you give out.

    Posted by: D on Apr 24, 2008 at 09:49 AM
    I doubt this is the very first time this has happened. More likely it's the very first time it was caught by someone doing the right thing. No telling how long scumbags have been taking it.

    Posted by: Ne Red on Apr 24, 2008 at 09:06 AM
    I find the amount of personal information involved in Blockbuster's apparent customer application too much. The information listed is more than other businesses require. As long as you have a valid credit card, what more is really needed other than your name, address and phone number? Your date of birth isn't of importance to this company or any other. Thankfully the information was found and before the wrong person's hands got hold of it and used it!

    Posted by: Craig on Apr 24, 2008 at 09:02 AM
    Very often Video stores are staffed by a bunch of kids with little or no supervison. Probably someone just didn't follow the rules.

    Posted by: shirley on Apr 24, 2008 at 08:31 AM
    My take on this - anyone who is foolish enough to give their SSN, birthday, driver's license No and credit card No to a silly business in order to rent a video deserves to have their info stolen. Why does Blockbuster need your SSN and birthday? Hello, people, think about what you are doing with your personal information.

    Posted by: Mike on Apr 24, 2008 at 08:30 AM
    To Tim M. Thats all criminals have is time on their hands. I am glad someone is looking out for the people who don't have time to look out for themselves. I would hate to think how much time I would need to spend checking all the trash of all the places that may have my personal info. thanks WOWT.

    Posted by: Nicole on Apr 24, 2008 at 08:15 AM
    Looks like someone is going to get fired per the last couple of lines. It says could, but it should say will get fired. How careless. With ID theft going crazy. Oh well, I guess we are all human and mistakes do happen.

    Posted by: Derek on Apr 24, 2008 at 08:13 AM
    I think that the real question is why wasnt it shreded, this is how id theft happens BLOCKBUSTER fix it!

    Posted by: Anna on Apr 24, 2008 at 06:56 AM
    Tim M, that's the sad thing, people do spend time digging in trash for the purpose of finding personal info. Five minutes of trash digging for access to someone's credit. Doesn't get much easier than an overflowing dumpster topped with boxes marked 'records.' Shame on you, Blockbuster, for not following policy and protecting your customer's information. Poor business practice.

    Posted by: Jess on Apr 24, 2008 at 06:46 AM
    Any idea what blockbuster it was anyone?

    Posted by: Tim M on Apr 23, 2008 at 10:41 PM
    OK. I will agree that this is plain foolishness by Blockbuster to not shred this information. But I have to know: Who was digging around in Blockbuster's trash when they found these documents? I think maybe somebody has too much time on their hands.

    Posted by: jlf on Apr 23, 2008 at 10:21 PM
    That makes me very nervous, I have been a victom of credit card fraud, so I am very careful of my info, and I also use this blockbusters. This doesn't show very good business ethics

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