Imagine living in the same home for 15 years and notice a charge on your phone bill for a new address. It happened to an Elkhorn family months after being annexed by Omaha.

The Elkhorn annexation changed the Munch family's street name from “place” to “circle.” That means all of their bills must change from place to circle, the only change needed.

When it came to their Qwest phone bill, that simple change came with big surprises. "I really don't do a whole lot on the computer, my kids do it all for me."

But the Internet, along with phone calls at the Munch house, unexpectedly got more expensive. "It is a charge for a new service and I said it's not a new service, I've had the same service for 15 years, everything's the same," says Cathy Munch, just one of many in Elkhorn whose address changed after the annexation.

But it's in name only, her house is still in the same spot. "Same house, same everything."

That's why charges from Qwest have Munch asking why? “The one-time charge for order processing, charge for service at new address, $33."

"They actually didn't do anything. I've lived here, they didn't flick no switches, they didn't come and disconnect it and reconnect it, they did nothing on that point, they just threw it all in a bill and said address change and you've got to pay all the extra now."

The extra goes on. The bundled services plan Munch has had for years at the same price is also higher. "It's just a basic plan, the call waiting, call forwarding, all that stuff, but being as the address has changed they cancel out that plan, that has been closed out and they start a new one, so with the new one I cannot get the rate that I was guaranteed."

After several calls, Qwest has now taken some of the charges off of Cathy's bill this month, but they can't guarantee her normal bill of $63 will ever return. "But then she said, next month it shows on their computer I'll still get billed 80-plus dollars," says Cathy.

"It's just not fair that why should I have to cancel the package that I've had for 15 years because we were annexed, that's just not right.”

Channel 6 News contacted Qwest Wednesday about the problem. A spokesperson said this should have been just a routine record change and not a new address service. She said they have fixed the problems with Cathy's bill.

The Qwest spokesperson also said other residents of Elkhorn should not see the same problem on their bill, that this was just an isolated problem that should not have happened in the first place.