A day at school turned into a trip to the emergency room for a Bancroft Elementary School third-grader this week. He is now recuperating at home. His mother can't believe the school did not call 911.

Kelly Plambeck says school officials took matters into their own hands after her son fell more than 10 feet on Wednesday. She says they put her son's safety in jeopardy by not picking up the phone and calling 911.

Instead of being in a classroom, Tucker Randall has spent the last two days at home wrapped in his favorite blanket, playing video games. "I just don't want to go back to school."

The right side of his face is swollen and his mother says he has more extensive injuries. "He's got the fractured skull and he's got a fracture from the top of his forehead all the way down to his nose, which went into his sinuses and then he's got a fracture on the back of his head,” says Kelly.

What's even more disturbing is where 8-year-old Tucker’s fall took place, inside Bancroft Elementary during lunch time.

Here's what Kelly says happened. Tucker was playing on a railing inside the school, started flipping, lost his balance and fell 10 feet face down.

Bancroft’s principal says she immediately took action. "We called for our nurse and our security and administration came and we got him in a wheelchair," says principal Andrea Eisner. But school officials didn't call 911.

Instead they called Kelly to come pick up her son. "I rushed him to the hospital and that's when we sat there and they took x-rays of him and told me he had a fractured skull and blood on his brain."

So why didn't the school call first responders? "We look to see if they're conscious or not, that student was conscious. If the pupils, any change in pupils, his pupils were normal,” says Eisner. “We have a question checklist asking his name, he was very responsive."

“They should have called a rescue squad because with them moving him, they could have risked breaking his neck, with them moving him,” says Kelly. “I'm not happy with the school and he will not be returning."

School officials at Bancroft say they evaluated their response to the incident and see no reason to make any changes.

Tucker has a doctor's appointment in about three weeks. His mother says she's been told to monitor him carefully and if there are any signs of fluid leaking, she should take him back to the hospital.