Frustration over Hannah Montana concert tickets has been in the news lately, not just here, but across the country. One family who bought tickets two months ago from a broker for her Omaha show never received them, then was told there are no tickets.

Five-year-old Taylor can’t wait to see Hannah Montana in person. "Because she's my favorite singer.”

In August, Taylor's grandmother paid an on-line ticket service $327, more than twice face value for two tickets. "And then we have our seat assignments," says Carla Adams.

With the concert next week, she called National Events Company to ask, where are the tickets?

“He just told me we don't have any tickets for you,” says Carla. “I said you don't understand, I have my receipt. We paid for them, it went on my Master Card. We have tickets. No you don't."

“He said they had so many tickets allotted and because of a computer glitch, they sold them 40 times,” says Taylor’s grandfather Thomas Adams.

The ticket broker declined to give details about Carla's complaint. "She can contact us and she'll be taken care of." Tickets or money? "She'll get whatever's appropriate."

The ticket broker in New York has no ties to Qwest Center ticket sales. Qwest Center officials can only guarantee tickets sold at the box office or through Ticketmaster to get you into the arena. But those purchased somewhere else is a gamble.

"We know there are ticket services out there, scalpers that will put tickets up on the Internet that they don't actually have," says the Qwest Center’s Roger Dixon.

When Hannah Montana fans stood in line for a ticket lottery, the Adams’ thought how fortunate they are for purchasing tickets from a broker months ago. But they don't feel lucky now, even if the scalper gives a refund.

"And we can't go back to a five-year-old and say well, we got our money back,” says Taylor’s mom Carrie Adams Baum. “That doesn't mean anything to her."

"I would be sad if I didn't get to go," says Taylor.

The Adams family says a representative for National Events Company promised they might get two tickets by Friday, but they've been told that numerous buyers had purchased the same seats from the ticket broker.