An exciting trip to a family reunion turned into a nightmare when an Omaha woman was stranded in a strange airport. Who was responsible for a missed connecting flight?
“There's mom and Mike.” Matt Archer showed photos from a family reunion at Niagara Falls where he wanted his girlfriend to make a splash. “Absolutely wish you were there because I did pay $800 for a plane ticket to get you there.”
On June 28th, Sylvia Moran left Omaha, but her Delta commuter flight to Detroit got diverted to Kalamazoo, Michigan. “They said well we got problems with gas." She missed her connection to Buffalo.
Delta blamed the weather, saying for the safety of passengers and crew, flight diversions have unintended consequences. Sylvia spent the night in the Detroit airport. “I was scared, I was crying, I was frustrated.”
Matt claims Delta didn't do enough to get Sylvia on another flight, so she just came home. “Could have got her on another airline.” He says a claim for a refund was denied except for a $75 gift certificate.
After a call from Fact Finders, Delta reexamined the complaint and came back with a new offer. A Delta spokesman told Fact Finders it was an unfortunate situation for all involved, but customer care is working to resolve the situation.
Matt and Sylvia claim the airline owes some sort of a refund because the missed connection left her out of the picture. “This is me and the kids and you would have been in the middle there."
Matt says Delta has agreed to give him a $350 voucher that covers the cost of the round-trip from Detroit to Buffalo Sylvia didn't take because of the missed connection.