Unable To Get Refund For Months, Fact Finders Gets It Within A Day

An Omaha veteran survived combat patrols in World War II. Now he's on a new mission, to get a refund from the city.

“I fell and we had to call 911,” says Marion Logemann. The rescue squad came in minutes, but Marion had been waiting months for a refund from the city. “Why it takes that long is pretty hard to figure out.”

Marion sent the city $691 for the ambulance ride, but after first denying a claim, Veterans Affairs also paid the bill so Marion had a refund coming. “Just the idea that three or four months they should be able to straighten that out so I get my $691 back.”

Since late April, friend Mary Leistra had been calling Intermedix, the city billing contractor located in Colorado. “This is really frustrating. I don't know what else to do because it’s not like they have an office here in Omaha and I can walk in there with these papers.”

After calls from Fact Finders, Omaha's billing agency admitted Marion’s refund fell through the cracks and a $691 check would be sent within five days.

Marion said the only other time in his life he had to call a medic was 1944 in Italy. That’s how he earned his Purple Heart. Marion had a back wound. “Shrapnel, a big piece of shrapnel.” A commander pinned the Purple Heart on him two weeks later, less time than the three months it took to get the refund he was owed.

Less than 24 hours after Fact Finders contacted the city's billing contractor and Omaha's fire chief, a refund check was delivered by Fed Ex to Marion's door. The company in charge of processing the refund apologized for the delay.


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