Posted: Tue 7:50 PM, May 15, 2012
Reporter: Channel 6 News Email
Customer Service: Phone Companies Fight For Top Spot
It looks like improvements in customer satisfaction at AT&T and Sprint Nextel are narrowing the differences among the big four wireless companies.
The American Customer Satisfaction Index puts AT&T, Sprint Nextel, T-Mobile USA and Verizon Wireless within two points of each other on a 100-point scale.
Last year, AT&T trailed the pack with Sprint and Verizon clearly in the lead.
This year, Verizon is on top with a score of 71, followed by Sprint with 70 points.
AT&T and T-Mobile were close behind, both with scores of 69.
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