Customer Service: Phone Companies Fight For Top Spot

By: Channel 6 News Email
By: Channel 6 News Email

It looks like improvements in customer satisfaction at AT&T and Sprint Nextel are narrowing the differences among the big four wireless companies.

The American Customer Satisfaction Index puts AT&T, Sprint Nextel, T-Mobile USA and Verizon Wireless within two points of each other on a 100-point scale.

Last year, AT&T trailed the pack with Sprint and Verizon clearly in the lead.

This year, Verizon is on top with a score of 71, followed by Sprint with 70 points.

AT&T and T-Mobile were close behind, both with scores of 69.

Comments are posted from viewers like you and do not always reflect the views of this station.
powered by Disqus
WOWT NBC Omaha 3501 Farnam Street Omaha, NE 68131 (402) 346-6666
Copyright © 2002-2014 - Designed by Gray Digital Media - Powered by Clickability 151638535 -
Gray Television, Inc.